Terms & Conditions

Wine Portal Private Client Sales

You must be 18 years of age or older to register, and to purchase alcohol within Singapore and from Wine Portal Holding Pte Ltd (“Wine Portal”). By placing an order with Wine Portal, you confirm that you are over the age of eighteen (18) years.

All prices are quoted in Singapore Dollars and are offered for local Singapore delivery only unless expressly stated otherwise. Prices are quoted on a per bottle basis (unless expressly stated otherwise) and inclusive of prevailing import / excise duties for local Singapore delivery and GST.

All sales are to be fully paid within 30 days from the date of the sales order issued. Wine Portal reserves the right to cancel the sales order in the event of incomplete payment within the given period.

All wines are offered on a first-come, first-served basis, subject to remaining unsold stock and to our written confirmation. Any representations made at any time about stock availability are accurate to the last known stock level and are subject to change. If we cannot supply particular goods, we will notify you by telephone or email as soon as possible.

We reserve the right to amend the published prices without prior notice.

We reserve the right, in our sole and absolute discretion, to accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, goods or services on the website, or an error of any kind in or relating to your order.

Full payment must be made prior to delivery confirmation.


Once an Order has been placed & accepted, you may not cancel the Order unless you receive our written communication permitting the cancelled Order. If your Order is not accepted, we will notify you by telephone or email and, if applicable, arrange for a full refund of any payment made by you to be processed. Please contact your relationship manager.


You undertake to inspect all goods upon receipt of delivery/collection and to immediately notify the Company and the carrier forthwith of any shortage or damage or other deficiency. The Customer will be deemed to have accepted the goods as satisfying its order after receipt of delivery/ collection and Customer sign-off on the delivery order, and thereafter will not be entitled to reject the goods for any reason.

Warranty and Nature of Wines

If you are a consumer then we warrant that the wines purchased from us will be of satisfactory quality. If you are a business then we confirm that we have made reasonable endeavours to ensure that wines sold by us are of satisfactory quality.

We do not warrant taste or drinkability of wines purchased as drinkability and taste are subjective judgements.

With respect to older or high-value wines we will make reasonable efforts to verify the provenance of such wines but we cannot guarantee the authenticity or quality of the wine in the bottle. Older products may age and mature in different ways which may not be to all tastes, and some wines may deteriorate in quality. Opinions as to authenticity and provenance will vary and in many cases even following scientific testing and detailed research it is not possible to establish the authenticity or provenance of a given wine definitively.

We regret that given the nature of the wines we sell we do not provide refunds for corked wines.

Where wines are not (in our opinion) in perfect condition then the wines will be sold at a discount and we will supply a condition report together with photographs and such other information as may be available to us and it will be your decision whether or not to proceed with the purchase based on this information.

Where you have purchased wines from us then you accept that these wines may be subject to defects, imperfections, shortages, damage and normal wear and tear. You accept that wines will be in the condition to be expected having regard to their age, provenance and nature or where we have notified you of any such condition or defect.

We do not accept liability for minor or inconsequential defects or imperfections.

We may provide provenance information to you which has been given to us by our supplier however we are not able to research, test or verify this information. We cannot and do not warrant any such statements.

You accept that given the nature of wines these terms are reasonable in all the circumstances.

Delivery & Collection

All normal orders (without pre-arrival stocks), have to be delivered or collected within 60 days from the date of the sale confirmation.

A separate storage fee will be charged for orders not collected beyond 60 days. We reserve the rights to withhold the wines or cancel the order if outstanding storage fees are not paid.

Orders with pre-arrival and ready stocks will be delivered after the pre-arrival stocks have arrived unless instructed otherwise. Additional delivery charges may apply.

Please note that date stated for pre-arrival wines are only estimated dates and are subject to changes due to factors such as, but not limited to, supplier readiness, shipment dates & custom clearance.


Wine Portal reserves the right, in its sole and absolute discretion, to amend these Terms and Conditions, provided that it does not impact existing customer orders that have already been accepted and under process by Wine Portal.

E&OE NOV 2023